RETURNS & SHIPPING
**CHRISTMAS SHIPPING INFORMATION AND OPENING TIMES* *
The Eye Corner wishes everyone a very happy holiday season and a Happy New Year! The Eye Corner will be closed and we will not be shipping on the 25th, 26th, 27th and 31st of December, as well as on the 1st, 2nd and 3rd of January. Any orders placed on those dates will be shipped on the next working day.
**Although the majority of our orders are being delivered on time, some orders might be delayed due to the shortage of staff across industries and the unprescedented cyber attack that Royal Mail suffered in early January of 2023. This is particularly affecting the delivery times of International orders. We sincerely apologise for any inconvenience caused and thank you in advance for your understanding.**
Shipping
We offer FREE standard worldwide shipping, and we ship to pretty much anywhere in the world. We do our best to ship all orders placed between Monday to Friday before 3p.m on the same day (provided that the product is in stock) using the following delivery courier: Royal Mail. Orders placed between Friday (after 3pm) and Sunday will be shipped on the following working day (this also applies to Bank Holidays). Standard unsigned delivery can take up to 10 working days to arrive and does not have to be signed for. We offer express next working day signed-for delivery in the UK, which has to be signed for and has a tracking reference number. Shipping during Bank holidays will depend on wether the delivery couriers are open on the day.
*Lenses with power take between 15-30 working days to be shipped.
We choose the most secure couriers and do our best to ensure the items arrive safely and promptly to our customers, however, we cannot be held responsible if an item gets lost in transit or if there are any unexpected delays during the delivery process. Sending a replacement is not an obligation, nor are we obliged to issue a refund for lost orders. If an item gets lost in transit, providing a replacement will be up to our sole discretion, however, it is not guaranteed.
If the shipment of your order is delayed due to a system error or because the ordered item is out of stock, we will ship your order as soon as the item is available and when the system is restored. This does not qualify/entitle customers to a refund.
COVID-19 OPERATING UPDATE FROM THE EYE CORNER:
WE ARE OPEN. Throughout this unprecedented COVID-19 global crisis, The Eye Corner is open and dispatching orders to our clients, adhering to the health and safety guidelines from the UK government. We are still shipping orders, and we will inform our clients if this changes. There might be delays in the delivery time, as there is a shortage of staff throughout industries, including delivery couriers. We thank you in advance for your understanding and we hope you stay safe and healthy.
Returns
Because of the nature of our product, hygiene reasons and to protect our customer’s health, we do not accept returns or exchanges on contact lenses once the vials have been opened. All sales of contact lenses are final and refunds are not issued unless the lenses are faulty. Do check that the contact lens bottle is in perfect condition when it arrives and that you have received the right lens colour that you ordered. Once the seal is removed from the packaging, The Eye Corner is not responsible or liable for any damage that can occur thereafter and we cannot exchange lenses for a different colour.
We cannot refund, exchange or accept returns if the customer simply does not like the resulting colour of the contact lenses on their eyes. Please do research before choosing a colour (Youtube, Instagram and other social media are very helpful), since results may vary according to different factors including your natural eye colour, lighting and skin tone, amongst others. If a contact lens case is defective, please contact customer costumer service to arrange an exchange within 14 days or purchase.
- Prescription lenses are non-refundable and cannot be returned/exchanged as they are custom made to each client's prescription. Before opening the prescription lens vials, please check that the prescription on the lenses that you have received is the correct one. If you receive your prescription lenses with the wrong prescription, please DO NOT open the vials as this will make the possibility of an exchange void.
If you receive contact lens vials which have different lot numbers and you feel unsure if this will affect the colour result of the lenses, please contact us and we will exchange the lenses for different ones with the same lot numbers, provided that the contact lens vials are sealed/unopened. Once the contact lens vials are opened, we cannot offer an exchange due to safety and hygiene reasons, regardless of the colour result once you wear the lenses. Please check the contact lens vial numbers before opening.
We do our best to package make up products safely and to prevent them from getting damaged/broken during transportation, and we guarantee that all products are in perfect condition before being dispatched to our customers. However, The Eye Corner will not be held liable if any damage to the products occurs during transportation by the delivery courier. You are entitled to raise a claim with the delivery courier for the cost of the damage done to your item, and for this purpose you will need the purchase receipt with The Eye Corner.
Cancellations policy
Order cancellations on any product will be considered, but the approval of a refund lies with The Eye Corner. Once an order has been shipped, it is impossible for us to recover it from the courier. We work very hard to ship the orders as quickly as possible once an item is ordered.
Import duties and taxes worldwide
Every country has different laws on import duty tax, so please check before ordering an item if this could incur an extra cost on your order, as The Eye Corner is NOT responsible for any sales taxes, customs duties or other taxes charged by the customs department in your country. The Eye Corner will not be responsible or liable in any way to any kind of custom tax payments that the customer is obliged to pay in order to receive the item once it arrives at it's destination. Bare in mind that every country has their own policies on which products are allowed and that is beyond our control.
Who can wear contact lenses?
Anyone with healthy eyes who has seen an eye care professional can wear contact lenses. In the unlikely event of an allergic reaction, please stop wearing the contacts and consult a specialist. By purchasing at The Eye Corner, you are confirming that you are at least 18 years of age or have explicit permission form your parents (or legal guardian) to shop online.
Terms & conditions
When you order at the EYE-CORNER.COM , you are confirming that you have consulted an eye care professional (an oftalmologist or optometrist) and are well informed of how to care for soft contact lenses.
We guarantee that all lenses are in perfect condition and factory sealed before we ship them. If the lenses are damaged due to incorrect lens care, we will not be held liable. Your contact lenses can be worn for up to 8 hours a day and require daily cleaning. We recommend changing the contact lens solution daily, even if the lenses were unworn.
For full terms and conditions, click here.
Other information
If your package is unclaimed at your local post office, you might have to pay a handling fee. The Eye Corner reserves the right to charge you a handling fee to cover the shipping cost of returning an item and any other administrative cost caused by an unclaimed package.
